Postage and Packing

We will package your items to ensure that they arrive with you in perfect condition.  We do believe in recycling packaging whenever possible so you may have the added joy of an interesting parcel. If you have furry friends who eat your post as it comes through the letterbox, let us know and we will double wrap to try and prevent this!  :)

UK:  We have 4 rates for shipping in the UK which cover most packages and they will be automatically calculated, by weight/size of your items, at the checkout.  If the postage amount appears to be excessive (due to our system having a mad moment), it will usually be noted during packing/despatch and a refund made within 1-2 days.  If this has not happened and you feel you are owed a partial refund,  please email your concerns to so that the amount can be checked and possibly adjusted/refunded.  However, please allow for the fact that a reasonable element of the shipping fee you will be charged is for the cost of packaging.

If you require an urgent or time-critical delivery please contact us and we will help wherever possible.  Most orders are shipped using Royal Mail first class service and usually arrive within 1-2 days. On occasion it may be possible to deliver locally (mid Kent area) or arrange for you to collect.

OVERSEAS:  Customers outside the UK are very welcome. If you are a customer outside the UK it is advisable to contact us by phone +44 (0) 1622 858750 or by email to confirm the shipping cost before you place your order as the checkout may be incorrect and require adjustment. Please be aware, customs duties/import taxes at destination country are the responsibility of the buyer.


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